Frequently Asked Questions
Expert answers to your emergency preparedness and survival gear inquiries.
What is the typical shelf life of the food and water in your survival kits?
Most of our premium emergency kits include SOS Food Labs rations and purified water pouches with a 5-year shelf life from the date of manufacture. We provide specific expiration logs with every purchase to help you track when it is time for a refresh.
How long does shipping take for heavy emergency supply orders?
Standard orders are processed within 1-2 business days. Due to the weight of our comprehensive kits, ground shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for urgent needs.
Can I customize the contents of a pre-packaged survival kit?
While our base kits are expertly curated for maximum efficiency, we offer 'Add-On' modules for pets, infants, and specific medical needs. You can also purchase individual components to build a bespoke kit that fits your unique household requirements.
Are your survival bags and gear waterproof?
Yes, our primary survival backpacks are constructed from 600D water-resistant ballistic nylon. Additionally, we include heavy-duty internal dry bags for electronics and sensitive documents to ensure they remain functional in extreme weather conditions.
What is your return policy if I am unsatisfied with the product?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your kit, you can return it in its original, unopened condition for a full refund. Please note that for safety reasons, we cannot accept returns on food or water components that have been opened or tampered with.
Do you offer bulk discounts for corporate or community emergency programs?
Absolutely. We provide tiered pricing for organizations, schools, and government agencies looking to outfit large groups. Please contact our bulk sales department for a customized quote and logistics planning.