Returns & Exchanges
We want you to feel fully prepared and confident in your gear; if your purchase doesn't meet your expectations, we offer a 30-day return window for all unused items in their original packaging.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return to receive a pre-paid shipping label.
Secure the Gear
Place the unused items back in their original protective packaging, ensuring all tags and survival components are included and undamaged.
Ship the Package
Affix the return label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Quality Inspection & Refund
Once our warehouse team verifies the integrity of the equipment, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing